Refund Policy

You will be eligible for a full refund within the first 30 days of your payment, if Online Computer Repair Services has not been able to resolve even a single issue brought up by you within the first 30 days of the subscription. Therefore, it is agreed by the parties that if there are one or more resolved issues, the fees for the Subscription Service will not be refundable.
Notwithstanding this, Online Computer Repair Services may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting relevant charges for servicing the Customer. Such relevant charges will be decided solely by Online Computer Repair Services depending on the services performed in the specific case.

END USER LICENSE AGREEMENTS (EULA) - GENERALLY
 
In connection with our Service, we may provide to you, the use of certain software which is owned by Online Computer Repair Services or its third party licensors, and suppliers. We as well as the third party licensors reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software. You may use the Software only as part of, or for use with, the Service in accordance with the Service Plan and for no other purpose.

The Software may be accompanied by a EULA from Online Computer Repair Services or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes a EULA unless you first agree to the terms and conditions of the EULA.

EULA FOR Online Computer Repair Services SOFTWARE

With regard to any Software made available to you by Online Computer Repair Services through the Online Computer Repair Services Portal for which your acceptance of a separate license agreement is not required ("Online Computer Repair Services Software"), you are hereby granted a revocable, non-exclusive, non-transferable license by Online Computer Repair Services to use the Online Computer Repair Services Software (and any corrections, updates and upgrades). In accordance with and as required under the Service Plan you shall not make any copies of the Online Computer Repair Services Software. You agree that the Online Computer Repair Services Software is the confidential and proprietary information of Online Computer Repair Services or its third party licensors, providers or suppliers, and which you shall not disclose to others or use except as expressly permitted herein. You may not de-compile, reverse technician, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Online Computer Repair Services Software, or otherwise reduce the Online Computer Repair Services Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Online Computer Repair Services Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Online Computer Repair Services Software. You acknowledge that this license is not a sale of intellectual property and that Online Computer Repair Services or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Online Computer Repair Services Software and related documentation, as well as any corrections, updates and upgrades. The Online Computer Repair Services Software may be used in the United States only, and any export of the Online Computer Repair Services Software is strictly prohibited.


THIRD PARTY SOFTWARE


As part of the Services, Online Computer Repair Services may suggest that you acquire, install and use certain third party software ("Third Party Software"). Third Party Software is licensed to you by the respective owners or licensees of the Third Party Software. You must agree to the terms and conditions set forth by such owners or licensees before installing Third Party Software, whether Online Computer Repair Services assists you in the acquisition, installation, and/or use of Third Party Software. Online Computer Repair Services has no rights to the Third Party Software and does not license Third Party Software to you or make any representation or warranty regarding the Third Party Software.

Your license to the Online Computer Repair Services Software shall remain in full force and effect unless and until terminated by Online Computer Repair Services, its third party licensors, providers or suppliers, or until your Service Plan is terminated as provided by your Plan Order and these Terms and Conditions. Upon termination of your Service Plan for any reason, you must cease all use of the Service Plan and the Online Computer Repair Services Software and immediately delete the Online Computer Repair Services Software from your computer.

To the extent that we provide technical assistance and support for Third Party Software or equipment, you must ensure that you comply with the terms and conditions under which you licensed such Third Party Software or purchased such equipment. We make no warranty that we are an authorized service provider for Third Party Software or for any equipment; it is your sole responsibility to determine if you require additional rights for us to provide such support and if so, to acquire such rights. You acknowledge that support of Third Party Software or equipment by an unauthorized service provider may void any warranty made by the supplier of such Third Party Software or equipment.


THIRD PARTY AGREEMENTS


As part of the Services, Online Computer Repair Services may suggest certain third party services to you. If you choose to subscribe to or otherwise use any third party services, your use of any such services is subject to the terms of service of such third party service provider. You agree to comply with such provider's terms of service and that the third party provider is solely responsible for delivery of its service(s) to you and your use of them. Third party services include, but are not limited to technical support, portal, training, music, gaming and storage services that Online Computer Repair Services may elect to make available from time to time. Violation of such third party provider's terms of service may, in Online Computer Repair Services's sole discretion, result in the termination of your customer account and use of service.


LIMITED SERVICE WARRANTY


Online Computer Repair Services DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED AS TO THE SERVICES, THE MATERIALS AND THE SOFTWARE WHETHER IN THE NATURE OF MERTCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE. IN THE EVENT THAT YOU ARE NOT SATISFIED WITH THE SERVICES, YOUR SOLE REMEDY IS TO (A) ALLOW Online Computer Repair Services TO REPERFORM THE SERVICES SUBJECT TO DISPUTE, (B) RE-DOWNLOAD AND REINSTALL THE SOFTWARE.
SOME OF THE Online Computer Repair Services SERVICE PLANS COME WITH A 7- DAY LIMITED SERVICE WARRANTY AS PROVIDED IN ONLINE DOCUMENTATION FOR THOSE SPECIFIC PLANS. THIS 7- DAY LIMITED SERVICE WARRANTY IS SUBJECT TO FULFILLMENT OF THE TERMS FOR THE SPECIFIC SERVICE PLAN WHICH IS IN ADDITION TO THE TERMS AND CONDITIONS IN THIS DOCUMENT
Online Computer Repair Services AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE SERVICES, MATERIALS OR THE SOFTWARE FOR ANY PURPOSE WHATSOEVER. ALL MATERIALS AND SOFTWARE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND WHATSOEVER. Online Computer Repair Services AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

THE MATERIALS COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. Online Computer Repair Services AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE MATERIALS AND/OR THE SOFTWARE DESCRIBED HEREIN AT ANY TIME.

IN NO EVENT SHALL Online Computer Repair Services AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SERVICES, MATERIALS OR SOFTWARE, FAILURE TO PROVIDE THE SAME, OR INFORMATION AVAILABLE IN THE MATERIALS.

LIMITATION OF LIABILITY


Notwithstanding anything to the contrary in no event shall Online Computer Repair Services be liable to you in excess of the amounts actually paid by you to Online Computer Repair Services under the Plan Order that is the subject of the dispute.
If you have any queries in addition to understanding our terms and conditions, please write us back to [email protected]


We provide support for:

  • Support for Installing new software and other utilities.
  • Support for Installing and updating Drivers.
  • Deleting or Un-Installing unwanted or corrupted Software.
  • Setup and installation of peripheral on the computer system.
  • Set up of security for the installed files and the overall computer system.
  • Installing/Un-Installing Antivirus.
  • Customized screens or services that are most frequently used.
  • Blocking or disabling services and applications that are not required by the specific user.
  • Creation of multiple user accounts to maintain confidentiality and security for individual accounts.
  • Support for setting up your email on Outlook.
  • Configuring emails on outlook.
  • Support for Printers, Scanners and other Peripheral Devices.
  • Support for other Window related issues.
  • Support for all kind of Routers.
  • Support for Browsers and Popups.